Serving individuals, families,
small businesses, & non-profits
on Eastern Long Island
Patient & Private
Affable & Affordable
Are you feeling confused
or frustrated about your
phone, tablet, computer,
or other personal tech?
Give me a call - I can help.
Call or text any time.
Please leave a message
if I miss your call.
You may also email me at
Sliding scale fee
$30 - 60 per hour
(tax included)
In-Person Services take place at your home or office, or an appropriate location of your choice. These services include...
Setting up, personalizing, and/or troubleshooting your phone, tablet, computer, smart TV, printer, or other gizmo.
Solving username/password issues.
Straightening out your contacts.
Reorganizing your digital files, photos, apps, or other digital clutter into a system that works for you.
Private lessons tailored to your needs and devices, from how to make a call and send text messages, to using Facebook safely, to learning MS Word and Excel.
Assessment of devices that are running slowly, showing errors, or otherwise misbehaving. While I do not perform major repairs on hardware, I am happy to give my assessment about what reasonable options you have.
Remote Services are brief and can be on short notice, and are provided by phone and/or remote access. You are welcome to request the option of remote services during your initial in-person appointment. These services include...
Help using an app or website.
Assessing a suspicious email or text message.
Basic skills practice.
Other short consultations.
Services for Professionals & Organizations are for both individuals (such as authors, artists & artisans, yoga instructors, etc.), small businesses, and local non-profits who require assistance for occasional tech projects or issues. These services include...
Group or one-on-one trainings on tailored topics for your employees or volunteers.
Website creation and/or maintenance.
Assessment and recommendations regarding office technology and digital security.
Consultation regarding how social media might best fit with your endeavors.
Where do we meet?
At your home or office, or another appropriate location of your choice.
How long is a session?
1 - 2 hours is typical, though we can go longer depending on your needs and our respective schedules.
¿Hablas español?
Lo siento, no.
My friend and I both need help on the same topic -- can the two of us be in one session?
Within reason and fee-adjustment, yes, I can accommodate a group.
Can't I just get free help at my local library?
Maybe! Some libraries provide tech support. However, most will not make home visits and might be otherwise lacking in one way or another. Still, if you can find what you need for free, I encourage you to use it.
I found "Mark's Tech Support" on Facebook, located in East Setauket. Is that you?
No. I do not have a Facebook Business Page, and that page has been inactive for over a decade.
I'm a 30-something former public librarian with an academic background in writing, visual art, and philosophy. Aside from providing tech support, I'm a semi-professional artist and general jack-of-all-trades.
I was born at a sweet spot for technology -- while I do remember life before PCs and the internet, my elementary school got their first computer lab while I was in 2nd grade, my home got dial-up internet when I was in middle school, and Facebook took off just as I was starting college.
However, I resisted getting a smartphone until 2018 -- more than 10 years after the first iPhone hit the market.
Why did I wait? Because people do spend too much time on their phones. Because, probably like you, I like time spent away from technology. But sometimes it's unavoidable, or at least ends up being easier than fighting the current.
My goal is not to convert folks into technology-lovers, but rather make them feel more comfortable with the tech that they want (or have) to use.
So give me a call and let's get those tech bugaboos ironed out.